1. Gravity CX Knowledge Base
  2. Configuring and Using Gravity CX

Configuring and Using Gravity CX

Guides, tips, and answers to frequently asked questions to help users and administrators optimize their Gravity CX experience.

Accepting & Handling Tasks within Twilio Flex

View Contacts Record Activity History & Agent Notes

Manage System Users within Twilio Flex

Manage Teams within Twilio Flex

Configure Workflows within Twilio Flex

Manage Agents Statuses within Twilio Flex

Configure Intelligent Task Routing within Twilio Flex

Real-Time Tasks & Agent Monitoring

System Settings & Configurations

Third-Party Integrations