Assigning Supervisors to a Team

Easily assign supervisors to teams within your Twilio Flex contact center. Supervisors assigned to teams automatically inherit the skills assigned to the team.

To assign supervisors to a team, navigate to the Manage Teams screen.

Navigate to Menu > Manage Teams

• https://flex.twilio.com/flexfig/manage/teams 

Assign Supervisors to a Team

After selecting the team, you will be redirected to the team details screen.

• Select the “Assigned Supervisors” tab.
• Click the “+” icon in the top right section of the table.

• Select the supervisors to be assigned to the team.
• Click the drop-down menu in the “Select Supervisors” box to access available supervisors
  • Search or select the available supervisors to be assigned to the team

Selected supervisors can be deselected before team assignments are made.  

• Click the “Save Changes” button to assign supervisors to the team

All of the selected supervisors will appear in a list on the "Assigned Supervisors" tab. 

Remove a Supervisor from a Team

To remove supervisors from a team, select the supervisor that should be removed and confirm that the supervisor should be removed.

• Hover your cursor over the row with the supervisor that should be removed 
• Click on the remove (trashcan) icon
• Select “Yes” when the delete confirmation message appears

Remove Supervisors from a Team (Bulk)

Multiple supervisors can be removed from a team at once.   

• Select the checkbox next to the name of the supervisors to be removed 
• Click the delete (trashcan) icon above the agent list header
• Select “Yes” when the delete confirmation message appears

Additionally, you can select all of the supervisors on the page to be removed from the team at one time.

• Select the checkbox in the header beside the "Name" label in the table header  
  • Every supervisor selected will be removed from the team
• Click the delete (trashcan) icon above the supervisor list in the header
• Select “Yes” when the delete confirmation message appears