Manage individual communication channel settings for teams within your Twilio Flex contact center.

Account Owners, System Admins & Supervisors

Platform roles required to view and manage teams. Supervisors cannot edit communication channel settings for teams.

To edit the communication channel settings for a team, navigate to the Manage Teams screen.

Navigate to Menu > Manage Teams

ManageTeams.png

After selecting the team, you will be redirected to the team details screen. 

  • Select the “Communication Channels” tab.

Team_Communication_Channels.png

A list of the communication channels that are available in your contact center will be displayed. 

Edit Communication Channel

To edit communication channel settings for a team, select the edit (pencil) icon next to the channel. 

  • Hover over the channel in the "enabled for team" column 
  • Click on the edit (pencil) icon

Edit_Team_Communication_Channel.png

A modal will appear allowing you to edit the communication channel for the team.

  • Click on the toggle, to disable or enable the communication channel for the team
  • Click the "Save" button to apply the changes 

Edit_Team_Channel_Settings.png

After saving the changes, the communication channel settings will be updated in the list of channels.

Modified_Team_Channel_Settings.png

 

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