Create new teams to manage your Twilio Flex contact center agents and supervisors.

Account Owners, System Admins & Supervisors

Platform roles required to create new teams.

To create a team, navigate to the Manage Teams screen.

Navigate to Menu > Manage Teams


Create a Team

Select the “+ Team” button located in the upper right-hand corner of the screen.


After clicking on the “+ Team” button a slideout will appear for entering the team details. 

  • Provide the team name in the “Name” field
    • A slug for the team will automatically be created, however, it can be manually changed 
  • Provide a description of the team in the “Description” field (optional)
  • Select "Save Changes" to create the team 


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