Import contact records into your Twilio Flex contact center.
Account Owners & System Admins
Platform roles required to import contact records.
To import contact records, navigate to the Manage Contacts screen.
Navigate to Menu > Manage Contacts
Import Contact Records
Select the “Import Contacts” button located in the upper right-hand corner of the screen.
After clicking on the “Import Contacts” button, an "Import Contacts" modal will display for you to upload your .CSV file of contact records.
A list of contacts can be imported into the contact center in two different ways:
Drag & Drop the .CSV File
- Drag the import file into the “Drop CSV files here or click to upload” section
- Click on the "Import" button to start the import process
Manually Select the .CSV File
- Click on the “Drop CSV files here or click to upload” section
- Select the .CSV file to upload from your computer
- The file name will appear in the upload box after you have selected it
- Click on the "Import" button to start the import process
