Account Owners & System Admins

Platform roles required to view and manage system settings.

To review or modify Twilio Flex settings, navigate to the System Settings screen.  

Navigate to Menu > Settings 


Configure Twilio Flex Settings 

The Twilio Flex settings card provides users with the ability to enable enhanced Twilio Flex configurations. 


Default Country Code

Defines the default country code to be used within your contact center. 

  • +1 United States of America is selected by default.

Queue Stats Wallboard

Defines if enable fullscreen mode/wallboard is enabled for Real-Time Queue stats.

  • Queue Stats Wallboard is enabled by default. 


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