Account Owners & System Admins

Platform roles required to view and manage system settings.

To review or modify Twilio Flex settings, navigate to the System Settings screen.  

Navigate to Menu > Settings 

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Configure Twilio Flex Settings 

The Twilio Flex settings card provides users with the ability to enable enhanced Twilio Flex configurations. 

Twilio_Flex_Settings.PNG

Default Country Code

Defines the default country code to be used within your contact center. 

  • +1 United States of America is selected by default.

Queue Stats Wallboard

Defines if enable fullscreen mode/wallboard is enabled for Real-Time Queue stats.

  • Queue Stats Wallboard is enabled by default. 

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