Account Owners & System Admins

Platform roles required to view and manage system settings.

To review or modify the Gravity Toolbar Settings, navigate to the System Settings screen.  

Navigate to Menu > Settings 


Configure Gravity Toolbar Settings 

The Gravity Toolbar displays a sidebar menu on the right side of the screen within the Agent Desktop window. This toolbar integrates additional components to simultaneously work with active tasks; i.e., Contact Details, Screen-pop, and Agent dialer.

  • The Gravity Toolbar is enabled by default


When enabled, the "Configure Toolbar" button will open an editor to choose whether or not the system will automatically screen-pop to show the default contact details from the Gravity Toolbar.


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