Account Owners & System Admins

Platform roles required to view and manage system settings.

Prerequisite: Dispositions plugin is required to be installed into your account.

Please contact to enable dispositions within your account if it is not installed in your Twilio Flex instance. 

To review or modify disposition settings, navigate to the System Settings screen.  

Navigate to Menu > Settings 


Configure Disposition Settings 

If dispositions are enabled within your account, you will view a new "Dispositions Settings" section within the system settings screen. 


The disposition triggers setting allows you to configure sending automated SMS messages to contacts when a task is completed.

Enabling the disposition triggers setting allows you to select the phone number to use when sending the automated SMS messages.


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