Account Owners & System Admins
Platform roles required to view and manage system settings.
Prerequisite: The voicemail plugin is required to be installed in your account.
To review or modify voicemail settings, navigate to the System Settings screen.
Navigate to Menu > Settings
Voicemail settings provide users with the ability to configure how voicemails are handled within their Twilio Flex contact center.
Defines the settings for automatically assigning voicemails.
- Auto-Assign Voicemails is disabled by default.
Shared Voicemail Box
Defines if all voicemails are visible to all users or only those that are assigned to specific users.
- Shared Voicemail Box is enabled by default.