Assign Teams to a User

Assign agents to teams within your Twilio Flex contact center. Agents assigned to teams automatically inherit the skills assigned to the team.

Navigate to Menu > Manage Users 

• https://flex.twilio.com/flexfig/manage/users 

Assign Teams to a User

After selecting the user you want to assign to a team, you will be redirected to the user details screen.

• Select the “Teams” tab.
• Click the “+” icon in the top right section of the table.

After clicking on the “+” icon, the "Assign User to Team" slideout will appear allowing you to select the team(s) to assign to the user.

• Click the drop-down menu in the “Select Teams" input field to access the available teams
  • Search or select the teams to assign to the user from the drop-down 
    • Multiple teams can be selected at once
      • If there are selected teams that should no longer be associated with the user, you can deselect the teams before saving the changes
• Click the “Save Changes” button to assign the teams to the user

All of the selected teams will appear in a list on the "Teams" tab. 

Remove Users from a Team

To remove a user from a team, select the remove (trashcan) icon, and confirm that the user should be removed.

• Hover your cursor over the name of the team in which the user will be removed 
• Click on the remove (trashcan) icon
• Select “Yes” when the delete confirmation message appears