Importing Microsoft Azure Active Directory Users into Twilio Flex

Connect the Mircosoft Azure Active Directory integration to import and manage users within your Twilio Flex contact center. 

Account Owners & System Admins

Platform roles required to view and import users.

Prerequisite: Configure and activate the natively supported Mircosoft Azure Active Directory integration to enable Single Sign-On (SSO) using Microsoft within your Twilio Flex contact center.

After enabling the Microsoft Azure Active Directory integration, you will be able to import users into your Twilio Flex contact center. 

Navigate to Menu > Manage Users

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Import Users from Microsoft Azure Active Directory

To import users from Microsoft Azure Active Directory, select "Import Microsoft AD Users" in the top right-hand corner of the Manage Users screen.

Import_Users_-_Azure_-_Button.png

After clicking on the "Import Microsoft AD Users"  button, you will be redirected to the Import Users screen.

Import_Users_-_Azure_-_List.png

To import users, set the role of the users you want to import and import the users with a role selected. 

Import_Users_-_Azure_selected.png

  • Search or select the users you want to import into the system 
  • Set the role of the users you want to import 
  • Click the "Import Selected Users" button 

Import_Selected_Users_button.png

After clicking the "Import Selected Users" button, you will be redirected to the Manage Users screen. 

  • All of the selected users will be in the list of users 

 

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