Gravity CX Product Release 2.1.0
The Gravity CX 2.1.0 release (January 26, 2025) delivers significant enhancements to improve analytics, workflow automation, and user controls.
Key updates include location-based reporting in Flex Insights, known agent routing, and real-time Voice Intelligence with transcription and sentiment analysis. New features such as audit logs, Twilio console phone number visibility, Spoke Phone integration, and file-sharing permissions in chat conversations expand operational oversight. Enhancements to call insights, task management, agent statuses, dispositions, reporting, and permissions improve flexibility and compliance, while bug fixes and advanced filtering optimize the overall user experience.
Read the full release notes below: