FLEXFIG Product Release 1.8.0
Enhancements: Improved Task Management
Account Owner, System Admin or Supervisor role required.
Notes Added to Tasks on the Agent Desktop
Admins and supervisors are now able to view the direction of Tasks.
Enhancements: Improved Team Management
Account Owner, System Admin or Supervisor role required.
Admins and supervisors are now able to view queues teams are assigned to for dynamic routing.
UI Enhancements
Account Owner, System Admin, Supervisor or Agent role required.
In addition we added the following enhancements within release 1.8.0:
- Added the ability to set supervisors as "Act as Agent" from the teams view
- Added the ability to download attachments from webchat conversations
- Added the ability for agents to filter their activity history by queue
- Improvements to the notes editor and rich text editor