To use FLEXFIG, you are required to have an active Twilio account and Twilio Flex must be installed. 

If you do not have an existing Twilio account, follow the "Twilio Account Creation" steps below to create your account. If you have an existing Twilio account, you can skip to the "Invite FLEXFIG Team to Your Twilio Account" section.

Twilio Account Creation

To create your new Twilio account:

  • Access 
  • Provide your account details for your new Twilio account 
  • Verify your email address which was used to create your new Twilio account 
  • After you have verified your email address, verify your phone number
  • Next, either answer the initial sign up questions or select "Skip to Dashboard"
  • After your account is created, you will be able to view your Twilio project dashboard



Invite FLEXFIG Team to Your Twilio Account

If you have multiple Twilio projects in your account, you must select the preferred account that will allow us access.  To provide us access to this account, click the down arrow in the top, left-hand corner, and select "View All Projects". From the "View All Projects" screen, select the project that will be used with FLEXFIG.


Follow the steps below after selecting the project that will be used with FLEXFIG:

  • Click on the "+" button to add a new user 
    • Enter as the email address 
    • Set the role to "Administrator"  
    • Click the send invitation button 






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